• Define crisis and the events or conditions that often come before an individual’s crisis in order to prevent the crisis or keep it from getting worse.
• List the steps to intervene in a crisis and manage both physical and social actions to promote safety of the individual, of others, and of the environment.
• List the steps to secure appropriate backup support and assistance through the resources of their agency, service system, and community.
• Describe the requirements for documenting and reporting crises appropriately.
• Match crisis prevention, intervention, and resolution techniques to the individualized needs of children and families involved in the child welfare and juvenile justice system.