LFS10 Frontline Leadership - Crisis Intervention and Conflict Resolution
As the frontline supervisor you need to understand your role and responsibilities in responding to and supporting your staff through a crisis situation. It is also important to understand and value the debriefing process and to supervise others during times of conflict. Crisis as discussed in this module will focus on interactions between staff mem
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LFS02 Frontline Leadership - Communication
The act of communicating involves at least two people, the sender of a message and the receiver of a message. People communicate through words, behaviors, gestures, facial expressions, pictures, and signs. Communication is an essential tool in supervision. It is important for the frontline supervisor to know how to effectively communicate with thei
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CW208 Child Wefare II - Vocational Training, Educational and Career Support Services
This module addresses work, school and career as important parts of all of our lives. Individuals with whom we work in child welfare and juvenile justice settings may need support in order to become effective members of the workforce. In this module we will present some of the challenges individuals may face, followed by descriptions of different a
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DD11 Developmental Disability - Health and Safety
This purpose of this module on health and safety is to introduce the basic concepts of nutrition, healthy life styles, symptoms and signs of illness, medication issues, responding to environmental emergencies, and safety issues and practices.
MH10 Mental Health - Documentation
The purpose of this module is to define the process of and reasons for recording information in a defined format about supported individuals that helps communicate important information to others. The module also covers confidentiality, HIPAA, CFR-42 and stigma in documentation.