Online Course » LFS02 Frontline Leadership - Communication

Course Description:
The act of communicating involves at least two people, the sender of a message and the receiver of a message. People communicate through words, behaviors, gestures, facial expressions, pictures, and signs. Communication is an essential tool in supervision. It is important for the frontline supervisor to know how to effectively communicate with their staff as well as other people within and outside their Agencies.
Course Objective:
• Define communication and communication styles
• Describe effective communication strategies and how they can be applied in the agency
• Identify methods for communicating effectively at all levels of the organization. 
• Describe the role of the supervisor in communicating to build and maintain relationships with staff.
• Compare the ways a supervisor communicates versus how a Direct Support Professional communicates. 
Intended Audience:
Direct support professionals, case managers, nursing assistants, health aides 
Author Bio:
The Massachusetts Council of Human Service Providers, Inc. also known as Providers’ Council is a statewide association of health and human service agencies. Founded in 1975, the Providers' Council is the state's largest human service trade association and is widely recognized as the official voice of the private human service provider industry. Providers’ Council founded and deployed the first online curriculum and credential programs for direct support professionals and continues to enhance this curriculum with current data and workforce practices.
Hours:
1.00
Certificates:
VeReality2 - view details

Order Online Course

Quantity Unit Price
$22.33




Other Courses You May Be Interested In

DD02 Developmental Disability - Participant Empowerment
The purpose of this module is in teaching you the importance of promoting the rights and responsibilities of individuals and empowering them to make personal choices. This module will include strategies and resources for supporting individuals in their relationships with others and creating opportunities to express themselves in a safe and appropri ...

MH10 Mental Health - Documentation
The purpose of this module is to define the process of and reasons for recording information in a defined format about supported individuals that helps communicate important information to others.   The module also covers confidentiality, HIPAA, CFR-42 and stigma in documentation.


CW102 Child Welfare I - Family Empowerment
This module on family empowerment is the foundation for the other modules in this series. We’ll start by defining your role as a Direct Support Professional and then move into discussions that should help develop your approach to family empowerment. As you complete this module, you will begin to understand your job and the seriousness of your role ...

LFS03 Frontline Leadership - Empowering Others
Empowering others is a crucial aspect of the role of frontline supervisor. As frontline supervisor, you can empower others by motivating, setting an example, and developing and maintaining effective teams. This module will look at these tools and how they can help you supervise productive and satisfied staff. 

MH04 Mental Health - Assessment
Assessments provide us with information that will help us determine the supports and services necessary to help individuals in their rehabilitation and recovery. This module introduces you to the different types of assessments that are done, and how they relate to the process of recovery.  
Forgot Password help button image