Online Course » LFS10 Frontline Leadership - Crisis Intervention and Conflict Resolution

Course Description:
As the frontline supervisor you need to understand your role and responsibilities in responding to and supporting your staff through a crisis situation. It is also important to understand and value the debriefing process and to supervise others during times of conflict. Crisis as discussed in this module will focus on interactions between staff members and between staff and individuals. 
Course Objective:
• Define the frontline supervisor’s role and responsibilities during times of crisis. 
• Describe the difference between a conflict and a crisis and techniques for minimizing the escalation of a conflict to a crisis. 
• Describe an effective crisis response by applying critical thinking skills. 
• Identify crisis prevention, intervention, and resolution techniques
• Match appropriate techniques to particular circumstances and individuals. 

Intended Audience:
Direct support professionals, case managers, nursing assistants, health aides 
Author Bio:
The Massachusetts Council of Human Service Providers, Inc. also known as Providers’ Council is a statewide association of health and human service agencies. Founded in 1975, the Providers' Council is the state's largest human service trade association and is widely recognized as the official voice of the private human service provider industry. Providers’ Council founded and deployed the first online curriculum and credential programs for direct support professionals and continues to enhance this curriculum with current data and workforce practices.
Hours:
1.00
Certificates:
VeReality2 - view details

Order Online Course

Quantity Unit Price
$22.33




Other Courses You May Be Interested In

CW101 Child Welfare I - Introduction to Human Services and Professionalism
In this module, we will explore a brief history of human services. This will be followed by an explanation of the role of the Direct Support Professional. Next, you will learn about child welfare and juvenile justice, respectful ways to work with children and their families, and the standards for professionalism.


ASD08 Autism Spectrum Disorder - Vocational, Educational, and Career Support
When we are children, the adults in our life make choices for us. They choose what we wear, where we go, what we eat and what we learn. As we grow older, we make more of those choices on our own. Learning is life-long. As an adult, we may enroll in art and crafts classes, writing classes, language classes. We might join a gym, or go to the library. ...

CW203 Child Welfare II - Advanced Communication Strategies
This module focuses on effective communication skills, motivational interviewing from a strength-based approach, communication with different populations, and how confidentiality affects all communication. The act of communicating takes at least two people: the sender of a message and the receiver of a message. People communicate through words, act ...

LFS06 Frontline Leadership - Program Planning and Monitoring
The purpose of program planning and monitoring is to support functions and activities within your agency and ensure that programs are mission driven, outcome focused, effective, and efficient.Current programs and new initiatives should be the result of planning activities which provide a clear statement of program goals and objectives, expected pro ...

CW102 Child Welfare I - Family Empowerment
This module on family empowerment is the foundation for the other modules in this series. We’ll start by defining your role as a Direct Support Professional and then move into discussions that should help develop your approach to family empowerment. As you complete this module, you will begin to understand your job and the seriousness of your role ...

Forgot Password help button image