Online Course » SU03 Substance Use and Addictive Disorders - Communication

Course Description:
The purpose of this module is to learn about communication skills that promote communication as well as the importance of good communication in professionalism.
Course Objective:
• Identify effective listening and verbal communication strategies at all levels of the organization 
• Describe how speech and language disorders affect communication. 
• Define internal, external, and distance communications and the role of professionalism in each 
• Describe the importance of confidentiality and how to maintain confidentiality in all communications. 
• Communicate respectfully with and about individuals they support. 
Intended Audience:
Direct support professionals, case managers, nursing assistants, health aides 
Author Bio:
The Massachusetts Council of Human Service Providers, Inc. also known as Providers’ Council is a statewide association of health and human service agencies. Founded in 1975, the Providers' Council is the state's largest human service trade association and is widely recognized as the official voice of the private human service provider industry. Providers’ Council founded and deployed the first online curriculum and credential programs for direct support professionals and continues to enhance this curriculum with current data and workforce practices.

Hours:
1.00
Certificates:
VeReality2 - view details

Order Online Course

Quantity Unit Price
$22.33




Other Courses You May Be Interested In

ASD05 Autism Spectrum Disorder - Community Supports and Service Networking
Positive relationships, social connections and an affiliation with community groups positively impact the quality of our lives and the lives of the individuals we support. The Direct Support Professional plays an important role in assisting an individual to develop and maintain meaningful relationships in the community, overcome attitudinal barrier ...

SU10 Substance Use and Addictive Disorders - Documentation
The purpose of this module is to define the process of and reasons for recording information in a defined format about supported individuals that helps communicate important information to others.   The module also covers confidentiality, HIPAA, CFR-42 and stigma in documentation.


LFS01 Frontline Leadership - Introduction to Leadership and Frontline Supervision
This module provides an overview of the supervisor’s role, specifically how the supervisor enhances staff relations using effective communication skills, encouraging growth and self-development, facilitating teamwork, employing conflict resolution skills, and providing adequate supports to staff. It will provide you with an opportunity to identify ...

CW208 Child Wefare II - Vocational Training, Educational and Career Support Services
This module addresses work, school and career as important parts of all of our lives. Individuals with whom we work in child welfare and juvenile justice settings may need support in order to become effective members of the workforce. In this module we will present some of the challenges individuals may face, followed by descriptions of different a ...

ASD08 Autism Spectrum Disorder - Vocational, Educational, and Career Support
When we are children, the adults in our life make choices for us. They choose what we wear, where we go, what we eat and what we learn. As we grow older, we make more of those choices on our own. Learning is life-long. As an adult, we may enroll in art and crafts classes, writing classes, language classes. We might join a gym, or go to the library. ...

Forgot Password help button image