Substance Abuse In the Workplace-Employees
The main objective of this online substance abuse in the workplace training course is to teach employees the impact of substance abuse in the workplace and to suggest ways to help deal with this serious problem. By the time this session is over, employees should be able to comprehend the harmful impact of substance abuse in the workplace, understan
...
Handling Customer Complaints
Effective complaint handling is one of the most important aspects of providing excellent service. The objective of this online training course is to help trainees handle customer complaints successfully. At the end of this training session trainees will be able to view customer complaints as opportunities and identify problems that prompt com
...
A Manager's Role in Wellness
Manager’s play a key role in making a workplace wellness program a success. As a manager, you need to motivate your staff by setting a good example, providing the tools that they need to keep themselves on the right track, communicating your organization’s wellness messages, and helping to educate your staff on the latest wellness techniques.
...
Customer Service-How to Promote Excellent Service Among Your Staff
The objective of this online training course is to prepare supervisors to train and encourage their employees to provide the highest level of service to all customers. At the end of this training session supervisors will understand what customers expect from their employees, be able to create a customer-oriented focus in their department, and train
...
The Power of Listening
The objective of this online training course is to give representatives the basic skills they need to become good listeners. At the end of this training session trainees will be able to understand the benefits of active listening, identify feelings, attitudes, and unspoken needs underlying customers’ words, overcome listening obstacles, and u
...