Office Ergonomics
Despite reports that the number of work-related musculoskeletal disorders (MSDs) has declined in recent years because of widespread awareness and implementation of effective preventive measures, ergonomics remains a big and important workplace safety and health issue. The main objective of this online office ergonomics training course is to cover t
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Connecting with Customers
The objective of this online employment training course is to focus on how to connect with customers. At the end of the training session employees will be able to understand the importance of connecting with customers, identify effective methods for making good connections, and communicate well to ensure successful connection with customers.<
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Handling Customer Complaints
Effective complaint handling is one of the most important aspects of providing excellent service. The objective of this online training course is to help trainees handle customer complaints successfully. At the end of this training session trainees will be able to view customer complaints as opportunities and identify problems that prompt com
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The Power of Listening
The objective of this online training course is to give representatives the basic skills they need to become good listeners. At the end of this training session trainees will be able to understand the benefits of active listening, identify feelings, attitudes, and unspoken needs underlying customers’ words, overcome listening obstacles, and u
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Phone Skills
The main objective of this online employment training course is to cover the basic phone skills needed to be a successful customer service representative. At the end of this training session trainees will be able to answer the phone professionally and effectively, handle transfers and holds successfully, make the most of opportunities to call
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