Coaching for Superior Employee Performance - Techniques for Supervisors
This online employment training course covers techniques managers and supervisors can use every day to coach employees to higher levels of performance, which means greater success for the entire organization. The purpose of this coaching training course is to teach managers and supervisors the basics of coaching and why it is an important part of y ...

Email Best Practices for All Employees
The objective of this online employment training course is help trainees make the most efficient use of electronic correspondence. At the end of this training session trainees will be able to understand our e-mail policy, manage e-mail volume and storage effectively, present a professional image in e-mail, produce clear, concise messages, and ...

Handling Customer Complaints
Effective complaint handling is one of the most important aspects of providing excellent service. The objective of this online training course is to help trainees handle customer complaints successfully. At the end of this training session trainees will be able to view customer complaints as opportunities and identify problems that prompt com ...

How to Maintain Customer Loyalty
The objective of this online training course is to help customer service representatives understand the importance of customer loyalty and discover ways that they can promote it. At the end of this training session trainees will be able to recognize the value of loyal customers, understand how to build and maintain loyalty, identify and meet ...

Motivating Employees - Tips and Tactics for Supervisors
Motivating employees to perform at their best is one of the most important parts of your job. Productive, well-trained employees who work hard to achieve goals make a company strong and successful. But there’s a lot more to motivating employees than just the occasional pat on the back. Successful motivation is a daily activity that requires the use ...