Online Course » Communication Skills

Course Description:
Communication is a process of creating shared understanding. This program describes the importance of positive communication and teaches effective methods for creating clear, respectful communication. Topics include: verbal and non-verbal communication, positive body language, active listening, asking open-ended questions, clarification, pacing, obstacles to communication, honoring your client's feelings and more. 
Course Objective:

After viewing this program, the participant will understand:

• The definition of communication
• The importance of good communication skills
• How to use verbal and non-verbal communication effectively
• Methods for optimizing positive communication
• Ageism and how to avoid it  

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