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Client Focused Communications - Be Positive: Going the Extra Mile Being positive means finding reasons why things will work, instead of reasons why it won’t.		$12.95
Client Focused Communications - Be Reliable: Following Through Being courteous, polite and responsive isn’t the whole task. A key to great customer service is being reliable.		$12.95
Client Focused Communications - Be There: People Come First Being available for clients is the first step in good customer service.		$12.95
Client Focused Communications - Clientspeak: Patronizing Language Everything from the tone to what words you use affects the people in your care, and this course identifies what type of speech can offend, and what type can positively affect the relationship between caregiver and client.		$12.95
Client Focused Communications - Courtesy: Beyond Politeness More than just being polite or nice to people, courtesy involves a set of unwritten rules for interacting with clients and guests on the job.		$12.95
Client Focused Communications - Listening: Focus on the Client Listening sounds easy enough, but it takes special skills to learn to be an active listener.		$12.95
Client Focused Communications - Stress and Healing: Use Simple Words Caregivers are instrumental in soothing and calming clients. This course will identify ways you can use your words and body language to put clients at ease - while also discussing important boundaries to respect in your line of work.		$12.95